The Isaac Brock Society

What follows is yet another article motivated by the Atossa Reuters article. Pretty soon that “Peter Dunn” guy (and maybe the other Peter Dunn too) is going to a household name! Here is the last paragraph.

How sad is that?  The cons outweighed the pros, of being an American no less.

As a head of any organization, what would you think if you had customers that would pay real money to leave you because you were such a pain in the buttocks to deal with?  Hopefully it would give you pause.  Perhaps it should.

When Your Customers Flee Complexity

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